Age 21+ required

Play responsibly at facai988

When gambling goes beyond entertainment and becomes a problem, it is important to seek help. facai988 provides several tools and support options to help you stay in control — because safe play is our priority.

Self-Exclusion Deposit Limits 24/7 Live Chat Account Cooldown

21+

You must be at least 21 years old to open an account at facai988
and to take part in any betting
or casino activity.

Why responsible betting matters

Slots, live casino or cricket betting — all of it is for entertainment. But when financial pressure, strain on family relationships or mental discomfort start to creep in, it is no longer just entertainment. facai988 believes every player has the right to understand their own limits and stay within them.

Responsible gaming means deciding in advance how much time and money you will spend on betting or casino games, and sticking to that decision. Chasing losses to recover money, playing beyond your budget, or playing in secret are clear signs of a problem.

You can find detailed policies on betting limits, account restrictions and responsible gaming in our Terms and Conditions. facai988 is committed to upholding these policies and is ready to support you in doing the same.

Under our Privacy Policy, your personal information and data relating to your gaming activity are kept fully secure. Requests for self-exclusion or account limits are also processed with complete confidentiality.

Our commitment

facai988 ensures that no minor (under 21) can create an account or take part in any game. Age verification procedures are strictly followed.

Advertising policy

No facai988 promotion is directed at minors. All advertising carries a responsible gaming message and does not encourage problem gambling.

Control tools and features

facai988 provides several tools that let you set your own limits. These features can be activated at any time through our support team.

Deposit limit

Set a deposit limit

Set a maximum amount you can deposit per day, per week or per month. Once a limit is set it takes effect immediately; increasing it requires a waiting period.

Loss limit

Set a loss limit

Decide the maximum amount you are willing to lose within a set period. When that limit is reached, the session will stop automatically.

Time break

Cooldown period

Put your account on a temporary break for a few days — from 24 hours up to 30 days. During the break you cannot log in or place bets, but withdrawals are still available.

Session limit

Session time limit

Set a maximum length for a single play session. When the time is up, the system will notify you and log you out automatically.

Self-exclusion

Self-Exclusion

If you want to step away from gaming for an extended period, request to close your account for 6 months, 1 year or permanently. Once this decision takes effect it cannot be reversed before the set period ends.

Reality check

Reality check alert

Set a reminder popup every 30, 60 or 90 minutes showing how long you have been playing and your profit or loss — giving you a moment to decide whether to continue.

21+

Prohibited for under-21s

The minimum age to take part in online gaming and betting in Bangladesh is 21. Age is verified at registration on facai988, and the right to cancel any account belonging to a minor is reserved at any time. Keep your password and device secure so that younger family members cannot access your account.

Warning signs of problem gambling

Watch out for these signs in yourself

Placing more bets repeatedly to try to win back lost money — known as chasing losses.
Growing neglect of family, friends or work because of betting or gaming.
Betting with money meant for rent, food or other essential expenses.
Lying to family or people close to you about gaming, or hiding it from them.
Feeling restless, irritable or anxious when not playing.
Trying to stop playing but failing repeatedly.
Betting affecting your sleep, eating or health.

Signs to look out for in a family member or friend

Sudden financial trouble, asking to borrow money, or growing debt.
Secrecy or excessive privacy around mobile or laptop use.
Mood swings, signs of anxiety or depression.
Sudden loss of focus at work or school and a drop in performance.
Withdrawing from social contact, avoiding family or friends.
Selling valuables or items going missing.

Request self-exclusion

Give yourself a break

If you feel you need some distance from gaming, fill in the form below. Our support team is available 24/7 and will process your request with complete confidentiality.

Username Email Break duration Reason for request (optional)

Or contact our 24/7 live chat directly — self-exclusion requests will be processed immediately. Your personal information will remain completely confidential.

Where to find help

Problem gambling is hard to deal with alone. Do not hesitate to reach out to family, a trusted friend or a professional counsellor — that takes courage, not weakness.

facai988 Live Chat

Talk to us in Bangla or English, 24 hours a day, 7 days a week. Any request to set limits or for self-exclusion will be processed immediately.

Email support

Send us a detailed message by email — full confidentiality guaranteed. Our support team will reply as quickly as possible. The email address is available in your account settings.

Family and close ones

Open up to a family member or trusted friend. They are there for you. If needed, contact facai988 support together with them.

Professional advice

Consult a mental health professional or behavioural therapist. Gambling addiction counselling is available at public hospitals and private clinics in Bangladesh.

Tips for safe play

Before you start playing, set a fixed budget for that day and stop when that amount is gone. Continuing to play after a win in the hope of winning more usually leads to losses.

Never treat betting as a source of income. The house has the advantage most of the time and staying profitable over the long run is very difficult. Think of it as entertainment spending — just as the money spent on a cinema ticket does not come back.

Read our FAQ — you will find detailed information there on account limits, deposit methods and how to reach support. Having the right information makes decisions easier.

Set a budget before you play and stick to it.
Avoid betting when drinking or under stress.
Take regular breaks — step away at least once an hour.
Spend time on hobbies and social activities other than betting.
Only bet with spare money set aside for entertainment.
If you sense a problem, seek help without delay.

Responsible gaming FAQ

If there is real money in your account at the time you request self-exclusion, it can be withdrawn following the standard process. However, any bonus balance or amounts that have not met wagering requirements may be cancelled — contact support for details.

Yes, but a request to increase the limit does not take effect immediately. The increase only applies after a set waiting period (cooling-off period) has passed. Lowering a limit always takes effect immediately.

Contact facai988 support directly via live chat or email. Provide the user's details (username or email) if possible. Our team will investigate and take appropriate action. Protecting minors is our highest priority.

A cooldown period is a short-term break — usually 24 hours to 30 days — after which the account is automatically reactivated. Self-exclusion is longer-term — from 6 months up to permanent — and cannot be reversed before the set period ends. If the problem is serious, self-exclusion is the more effective option.

Yes, completely confidential. All requests and discussions related to responsible gaming are not shared with third parties. Your information will only be used to resolve the issue.

No. RTP (Return to Player) is a theoretical figure calculated as an average over millions of spins. It carries no guarantee for any individual session or short period of play. Every spin or bet is independent and does not depend on previous results.