FAQ

Answers to the most frequently asked questions at facai988

From opening an account to making a withdrawal, VIP benefits to responsible gaming — this page gives you direct answers to the questions that come up when using facai988. Browse the sections below and find what you are looking for.

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Contact and Support

The fastest ways to reach the facai988 support team and what is useful to know beforehand — common questions on these topics are answered here. For more details, see the responsible gaming page.

Yes, the facai988 support team assists in both Bengali and English. Bangladeshi players can describe their issues in their own language and receive replies in Bengali. Bengali is available in both live chat and email.

facai988 live chat and email support runs 24 hours a day, 7 days a week. Even if you have a problem at night or on a holiday, you can get help right away. Most issues are resolved quickly through live chat.

It helps to have the following ready before describing your issue: your registered username or mobile number, the date and time of the problem, the transaction reference number (if it is payment-related), and a screenshot (if an error message appeared). This helps get the issue resolved faster.

The site has two support channels. The first is live chat — it is the most effective option for an immediate response. The second is email — for complex or detailed issues, write to the team and they will review and reply. Phone and WhatsApp are not available at this time.

In the email subject line, briefly include your username and the type of issue (for example: "Withdrawal Pending — [username]"). In the body, describe the problem, the date, and any relevant reference numbers. You can write in Bengali or English — the facai988 team understands both.

Responsible Gaming

facai988 believes gaming should be for enjoyment — not stress or harm. This section covers the age limit, signs of problem gambling, and sources of help. To read the full policy, visit the responsible gaming page.

You must be at least 21 years old to take part in casino and betting activities at facai988. This is strictly enforced to protect adult players in Bangladesh. Identity verification may be required at the time of registration.

There are some warning signs worth watching for: spending beyond your budget, repeatedly playing to recover losses, neglecting family or work to focus on gambling, or feeling restless when not playing — if you notice these, it is time to take a break.

If you feel that your own or someone else's gambling is getting out of control, tell someone you trust and seek support from a mental health counsellor. The facai988 support team can also help set a break or limit on your account.

Yes, as part of facai988's responsible gaming features, you can set your own deposit limit. The limit can be set through customer support. Keeping to a budget makes playing much safer.

If you feel you need a break for a while, you can contact facai988 support and request a temporary account suspension. This is a considered step — think of it as good judgement, not weakness.

Withdrawal Questions

The most common questions are about withdrawing winnings — how long it takes, how to submit a request, and when bonus funds can be withdrawn. Below is a detailed explanation of facai988's withdrawal rules.

The minimum withdrawal amount at facai988 is ৳800. Withdrawal requests below this amount cannot be submitted. If your winning balance is ৳800 or more, you can withdraw via bKash, Nagad, or Rocket. The minimum deposit amount is ৳100.

Withdrawals at facai988 are generally processed within 1 hour. This applies to all three methods — bKash, Nagad, and Rocket. During busy periods it may take a little longer, but funds usually arrive within the hour.

Yes, facai988's withdrawal service runs 24 hours a day, 7 days a week. There is no extra delay on Fridays or public holidays. Whenever you submit a request, funds generally reach your mobile wallet within 1 hour.

The condition for facai988's welcome bonus is that the bonus amount becomes withdrawable after wagering it 15 times. Example: if you deposit ৳1,000 you receive a ৳1,000 bonus, and you must complete ৳1,000 × 15 = ৳15,000 in wagers. After that, bonus winnings can be withdrawn.

It is normal to see a "Pending" status for some time after submitting a request — this is processing time. If it remains pending for more than 1 hour, contact facai988 live chat immediately. Make sure the withdrawal wallet is registered in your own name.

Member Account

Opening a new account, login issues, or forgotten password — you'll find answers to all these questions here. You can also go to the facai988 login page to access your account directly.

Have an active mobile number and valid national ID information ready before registering. Choose a username and a strong password. Keep in mind that you must be at least 21 years old to open an account.

No, only one account per player is allowed at facai988. Creating multiple accounts using the same name, phone number, or device is against the rules and may result in account suspension.

Click the "Forgot password?" link on the login page. An OTP will be sent to your registered mobile number, which you can use to set a new password. If you have trouble, contact facai988 support — they will verify your identity and assist you.

When logging in from a new device, OTP verification may be required for security. A code will be sent to your registered mobile number — enter it to proceed. Your login details remain the same whether you use the facai988 Android or iOS app.

A username must consist of letters and numbers and must be unique. Keep your password strong — a mix of uppercase and lowercase letters, numbers, and special characters is recommended. Avoid easily guessable passwords (e.g. 123456).

VIP & Cashback

The facai988 VIP program offers weekly cashback and extra benefits for regular players. Visit the facai988 VIP page to see the tier details.

facai988 VIP has three tiers: Bronze, Silver, and Gold. Bronze members receive up to 0.3% cashback per week, Silver members get 0.5%, and Gold members get 0.8%. Higher tiers also come with priority support and special offers.

Cashback is calculated based on weekly net losses (total losses minus total winnings). Example: a Silver member with a ৳20,000 net loss in a week will receive ৳20,000 × 0.5% = ৳100 cashback. This is the maximum amount for that tier.

Tiers are upgraded through regular play and activity. facai988 automatically evaluates your activity and, once you qualify, moves you from Bronze to Silver, and from Silver to Gold.

Once cashback is credited to your account, it is added to your balance. If the standard withdrawal conditions are met, that balance can be withdrawn to bKash, Nagad, or Rocket. Cashback does not carry any separate wagering requirements.

In addition to cashback, higher-tier VIP members receive faster support service and early access to special promotional offers. Gold members can also enjoy a personal account management benefit.

Still have questions? We're here

If you didn't find the answer to your question in the FAQ section above, don't worry. The facai988 support team is available seven days a week, 24 hours a day. You can reach out in Bengali or English — whichever is more convenient for you.

Live Chat

Use the live chat button on the site for immediate assistance. Chat is available at any time of the day — even at 3 in the morning. Providing your username and a description of the issue will help resolve it faster.

Email Support

For complex or documented issues, write to us by email: [email protected]
Including your username and a brief description of the issue in the subject line will help us respond faster.

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